RETURN POLICY
Last updated September 11, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund or store credit. Please see below for more information on our return policy
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To return an item, please email customer service at androashonig@gmail.com. to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your return to the following address:
Androas Honey
Attn: Returns
RMA #
Berlin
Berlin, 10961
Germany
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

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REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least four (4) days from the receipt of your item to process
your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your
return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
• If you are not completely satisfied with our honey after trying it, we are unable to provide a refund for opened jars, due to hygiene and safety reasons. However, we
offer store credit for returned products, which can be used for a future purchase on our website.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
androashonig@gmail.com.